Refund policy

Refund & Return Policy. Last Updated: 1/6/2026

At House of Beauty USA (houseofbeautyusa.com), we are committed to providing high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, we offer a 14-day return policy, effective from the date you receive your order. Please review the guidelines below to ensure a smooth return process.

## 1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

- The item must be unused and unopened, in its original packaging with all labels and accessories intact.
- The item must be in the same condition as when received.
- Items that are damaged, used, or not in their original condition are not eligible for a return or refund.
- Proof of purchase (order confirmation or receipt) must be provided.
- Returns must be initiated within 14 days of receiving your order.

## 2. Non-Returnable Items

Certain products are not eligible for returns, including:

- Gift cards or vouchers
- Items marked as final sale or non-returnable
- Personalized or custom-made products
- Opened or used products (due to health and safety regulations)

We do not accept returns on used items under any circumstances.

## 3. How to Initiate a Return

To start a return, please follow these steps:

1. **Contact Us** — Email our customer service team at hello@houseofbeautyusa.com within 14 days of receiving your item. Include your order number, item details, and reason for return.

2. **Approval** — Our team will review your request and confirm if your item is eligible for return. You will receive further instructions via email.

3. **Shipping the Return** — Returns are sent by mail. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item received).

4. **Return Processing** — Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

## 4. Refunds

- If your return is approved, refunds will be processed within 14 days of us receiving the returned item.
- Refunds will be issued to the original payment method used at checkout.
- There are no restocking fees.
- Shipping fees are non-refundable unless the return is due to a mistake on our part.

## 5. Exchanges

We do not accept exchanges. If you received a defective or damaged item, please contact us within 14 days of receiving your order and we will arrange a replacement or refund as appropriate.

## 6. Late or Missing Refunds

If you haven't received your refund yet, please:

- Check with your bank or payment provider, as processing times may vary.
- Contact us at hello@houseofbeautyusa.com for further assistance.

## 7. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 14 days of receiving your order. In these cases, House of Beauty USA will cover the cost of return shipping and provide a full refund or replacement.

## 8. Contact Information

For any questions or concerns about our return and refund policy, please contact us:

Email: hello@houseofbeautyusa.com

Phone/WhatsApp: +1 917 695 2573

Address: Suite #303, 8700 Long Point Rd, Houston, Texas 77055, USA