Yes. Customers are required to create an account before placing an order with House of Beauty USA.

This helps us provide better order tracking, account support, reward scheme, and a smoother overall customer experience.

While certification is not required to place an order, many products are intended for professional use only and should be used by properly trained artists following manufacturer guidelines.

No. Items are only reserved once checkout has been completed successfully.

Yes. House of Beauty USA ships directly from within the United States, allowing for faster delivery times, reduced shipping costs, and no unexpected international import duties for U.S. customers.

Ordering through House of Beauty USA gives you access to authentic professional products with faster local shipping, easier customer support, simplified returns, and no surprise customs charges.

We also carefully curate the brands we stock, focusing on high-performing products trusted by professional lash, brow, and beauty artists worldwide rather than overwhelming you with hundreds of unnecessary options.

Yes. We only stock authentic products sourced directly from official manufacturers or authorised distribution channels.

Many of our brands are intended for trained beauty professionals and salon use only. We always recommend following manufacturer guidelines, professional training standards, and patch testing protocols where required.

If your order has not yet been processed or dispatched, we may be able to cancel it. Please contact our team as soon as possible by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com with your order number.

Once an order has been shipped, cancellations are no longer possible and our standard returns policy will apply.

Once your order has been placed, you will receive an order confirmation email followed by tracking details once your parcel has been dispatched.

If you have not received your tracking information or need further assistance, our customer support team will be happy to help by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com

Yes. We accept returns on eligible unused items returned in their original unopened packaging within the stated return period.

Due to hygiene and safety regulations, certain products including opened solutions, adhesives, pigments, liquids, and selected professional-use items may not be eligible for return unless faulty.

Please refer to our full Returns Policy for complete details and eligibility criteria.

We currently recommend placing a new order for the desired item and contacting us regarding the original product.

If your item is eligible for return, our team will guide you through the process as quickly as possible.

We’re very sorry to hear this.

Please contact by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com within 48 hours of delivery with:

• Your order number
• Clear photographs of the damaged item(s)
• Photographs of the outer packaging
• A brief description of the issue

Our team will review the claim promptly and arrange a suitable resolution where applicable.

If you believe you have received an incorrect item, please contact our customer support team by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com within 48 hours of delivery with your order number and photographs of the products received.

We will investigate the issue promptly and work to resolve it as quickly as possible.

If your parcel appears lost or has not arrived within the expected timeframe, please contact us by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com so we can investigate with the courier.

In some cases, couriers may require additional time before a parcel can officially be classified as lost. Once confirmed, we will work with you towards an appropriate resolution.

We may be able to amend your order if it has not yet been processed for dispatch.

Please contact us as soon as possible by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com with your order number and requested changes. 

While we will always try our best to assist, modifications cannot be guaranteed once warehouse processing has begun.

Yes. House of Beauty USA works with salons, educators, academies, and distributors across the beauty industry.

If you are interested in wholesale opportunities, professional accounts, or distribution partnerships, please contact our team on hello@houseofbeautyusa.com with details about your business and experience.

Yes. Professional beauty products including solutions, adhesives, stains, pigments, and aftercare products will always carry manufacturer batch and expiry information where applicable.

We work closely with brands and manufacturers to ensure professional stock rotation and product authenticity standards are maintained.

Orders may occasionally be cancelled due to stock issues, payment verification, or incorrect shipping information. If this happens, our team will contact you promptly.

We accept major credit and debit cards in conjunction with Shopify payments as well as selected secure online payment providers available at checkout.

Payment is taken at the time your order is placed and successfully processed through checkout.

Payments may be declined for a variety of reasons including incorrect card details, insufficient funds, bank security checks, expired cards, or failed payment authentication.

If your payment is declined, we recommend contacting your bank or trying an alternative payment method. 

Please check your spam or junk folder first.

If you still cannot find your confirmation email, contact our team by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com and we will be happy to assist.

Yes. Payments are processed through secure encrypted payment systems designed to protect your information and help prevent fraudulent transactions. 

At this time, only one payment method can be used per order.

Approved refunds are typically processed back to the original payment method within 14 days. Processing times may vary depending on your bank or payment provider.

In some cases, banks may place a temporary authorisation hold even if the order was not successfully completed.

If you are unsure whether your order was placed, please contact our team by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com before placing a new order. 

Available payment options are displayed at checkout and may vary depending on eligibility, location, and order value.

Creating an account allows you to place orders, track shipments, access order history, earn rewards, save your details for faster checkout, and manage your professional profile with House of Beauty USA.

You can create an account by clicking here.

Simply use the “Forgot Password” option on the login page and follow the instructions to reset your password.

Yes. You can update your account information, password, addresses, and contact details through your account dashboard once logged in.

We recommend maintaining one account per customer or business to avoid duplicate records, lost rewards and order issues.

You can manage and update your saved addresses within your account settings before placing an order.

Yes. If you would like your account removed, please contact our customer support team onhello@houseofbeauty.comfor assistance

This may happen due to incorrect login details, password issues, or temporary security restrictions. Please try resetting your password first or contact our team by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com for support.

No. However, House of Beauty USA is designed for trained beauty professionals and many products are intended for professional use only.

You can easily subscribe to emails by clicking here and If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within your email.

House of Beauty USA currently ships across the United States. 

Delivery times may vary depending on your location, shipping method selected, and order volume during busy periods.

We endeavour to ship all orders within 1 business day.

Shipping costs are calculated at checkout based on your location, parcel size, and selected shipping service.

Yes. We currently offer free shipping on qualifying orders over $200.

Minimum spend thresholds and promotional shipping offers are subject to change at any time.

Most orders are processed and dispatched within 1 business day excluding weekends, holidays, and peak promotional periods.

Yes. Once your order has been dispatched, tracking details will be sent to your registered email address.

Available shipping options, including express services where applicable, will be shown during checkout.

While we always aim for timely delivery, courier delays can occasionally occur due to weather, carrier issues, holidays, or high shipping volumes.

Shipping options will be available at the time of checkout.

For U.S. orders shipped domestically, no import duties apply. 

We may be able to update your shipping details before dispatch. Please contact our team by texting +1 917 695 2573 or emailing orders@houseofbeautyusa.com as soon as possible with your order number.

For order-related inquiries, please text +1 917 695 2573 or email orders@houseofbeautyusa.com.

For general questions, collaborations, or support, please email hello@houseofbeautyusa.com.

For wholesale, distribution, brand, or partnership inquiries, please contact business@houseofbeautyusa.com.

Our team aims to respond as quickly as possible during standard business hours. Response times may vary during weekends, holidays, launches, and promotional periods.

We aim to respond to most inquiries within 1–2 business days, however response times may vary during busy periods.

At this time, the fastest way to reach our team is via email or text message.

It's easy! Earn 1 point for every $1 spent on eligible purchases at House of Beauty USA. You can also earn bonus points by creating an account, following us on Instagram, and celebrating your birthday. Simply sign in to your rewards account before shopping, and your points will be added automatically after each eligible order.

Redeeming your points is simple. Log into your House of Beauty Rewards account, add your favourite products to your cart, then choose how many points you'd like to redeem at checkout. Your points will be converted into a discount on your order. Each point is worth $0.03.

No. Reward point redemptions cannot be combined with other discount codes or promotional offers. If multiple discounts are available, you'll be able to choose the option that offers you the best value at checkout.